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Returns & Exchanges
If you are in any way not happy with your purchase you can return for a refund or exchange.

All returns are FREE to UK customers only. Please call 01983 640 743 Monday to Friday 9am to 3.30pm
where a customer service member will be happy to help you log your return and provide you with our Freepost address.
You can return any item to us (excluding personalised products) within 14 days of the order being placed for a refund or exchange.

• All items must be returned unopened and in its original packaging and condition along with a copy of your dispatch note.
• All goods are returned and is your own responsibility, we do recommend you obtain a Certificate of Posting from the Royal Mail
as we cannot be held responsible for goods lost in transit.
• Refunds or exchanges will be processed within 14 days of receipt of the returned goods.
• Refunds will be made via your original payment method.

If you wish to cancel an order you can do so at any time unless personalised and underway.
Please call 01983 640743, Monday - Friday 9am - 3.30pm for more information.
Any information about returns and exchanges please email sales@ohsocherished.co.uk and we will be more than happy to help.